PROFESSIONAL SUMMARY
Results-driven Senior Project Manager and LEAN Portfolio Manager with extensive expertise in the travel industry. Adept at leveraging strategic project management methodologies, business process optimization, and transformational change management to deliver operational excellence and high-value solutions. Proven track record of successfully aligning technical implementations with business objectives across multinational environments.
FEATURED PROJECTS
Dynamic Pricing Optimization
Led the implementation of PROS Real Time Dynamic Pricing for multiple major airlines, enabling real-time fare adjustments based on market demand and competitor analysis.
Technologies: PROS Platform, Cloud Computing, Data Analytics
Impact: Increased revenue by optimizing fare structures and improving market responsiveness
Cloud Migration Strategy
Developed and executed comprehensive cloud migration strategies for airline inventory and RMS systems, improving performance and scalability while reducing infrastructure costs.
Technologies: Azure Cloud, Databricks, Microservices Architecture
Impact: Enhanced system reliability with 99.9% uptime and reduced operational costs by 30%
CRM Integration for Airline Loyalty
Managed the migration of a frequent flyer program to Siebel Loyalty CRM and subsequent integration of multi-airline customer data following mergers.
Technologies: Siebel CRM, Database Integration, ETL Processes
Impact: Unified customer experience across airlines and improved marketing campaign effectiveness
PROFESSIONAL EXPERIENCE
Service Delivery Manager
- [AMADEUS] – Service Delivery Manager & Technical Consultant | Dynamic Pricing
- Spearheading Amadeus' strategic pricing optimization services for Finnair
- Translating complex airline business requirements into optimized system configurations
- Conducting comprehensive system audits to identify performance enhancement opportunities
- Delivering specialized technical training on Revenue Management solutions
- Calibrating sophisticated pricing systems according to airline-specific requirements
- Performing data analysis and generating actionable intelligence for airline decision-makers
DWS Lean Portfolio Manager
- [AMADEUS] – Digital Workplace Services
- Orchestrated alignment of DWS developments with departmental strategic initiatives
- Optimized development prioritization utilizing LEAN methodology principles
- Successfully achieved departmental Objectives and Key Results (OKRs)
- Established and delivered comprehensive LEAN Portfolio Management training for Project Managers
Senior Project Manager / Airline Business Consultant
- Client: [LUXAIR Airlines] (Luxembourg-based position)
- Executed comprehensive process optimization analysis focusing on Cloud migration strategy
- Facilitated cross-functional team coordination and inter-team collaboration frameworks
- Directed Cloud migration initiatives for Inventory system performance optimization
Senior Project Manager – Transport
- [AMADEUS] – Inventory Implementation Department
- Directed multiple high-profile projects including PROS Real Time Dynamic Pricing enhancements for Austrian Airlines and Lufthansa
- Administered Inventory support implementation for Cubana de Aviacion
- Orchestrated PROS Real Time Dynamic Pricing migration for TAP Air Portugal
- Guided RMS PROS Cloud migration implementation for TAP Air Portugal
- [AMADEUS] – Business Transformation Department
- Directed Business Process Alignment (BPA) implementation for multiple airline migration projects
- Engineered business model enhancements aligned with migration requirements and digital transformation initiatives
- Synchronized personnel, processes, and technology integration for Reservation, Inventory, and Ticketing systems
- [FRENCH HOMELAND SECURITY]
- Orchestrated adherence and certification processes for global airlines to API-PNR Project
- Implemented control, monitoring, and surveillance system integrations
- Established referential data management for EDIFACT-P and PNRGOV standards
- Served as primary liaison for national standards compliance initiatives
Project Portfolio Manager - RMS / Pricing / Loyalty
- Contributed strategic project leadership at South America's largest airline
- Executed complex data migration of frequent flyer program to Siebel Loyalty CRM
- Administered change request protocols for Business Intelligence products across the enterprise
- Directed TAM customer integration with LATAM CRM following merger
- Managed critical HOST migration from Amadeus/Resiber to Sabre platforms
- Coordinated cross-functional teams across Systems Architecture, Engineering, QA, and Administration
- Established effective stakeholder communications and negotiated strategic vendor contracts